Return & Refund Policy — Triopicks

At Triopicks, we want you to be completely satisfied with your purchase. Please read our return and refund policy before placing your order.

Return & Exchange

• We accept returns/exchanges within 7 days of delivery.

• The product must be unused, unopened, and in its original packaging.

• For perfumes, returns are only accepted if the product is unused and sealed.

• Jewellery must be returned in its original condition, without any signs of wear, damage, or alteration.

• Items damaged due to customer use will not be eligible for return or exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please provide clear photos/videos of the product and packaging so we can review the issue.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the available payment method. Depending on your payment provider, it may take several business days for the refund to appear.

Return Shipping

• If the return is due to receiving a wrong, damaged, or defective product, Triopicks will cover the applicable return shipping cost.

• For returns due to change of mind or personal preference, return shipping may be the customer's responsibility.

Non-Returnable Items

For hygiene and safety reasons, used perfumes and jewellery that show signs of use cannot be returned or exchanged.

How to Request a Return

To request a return or exchange, please contact Triopicks Customer Support with your order number and details of the issue. Our team will guide you through the return process.

Triopicks reserves the right to reject returns that do not meet the conditions mentioned above.