Shipping policy

Shipping Policy — Triopicks

At Triopicks, we aim to deliver your jewellery and perfumes safely and on time across Pakistan.

1. Order Processing

Orders are usually processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is 3–7 business days depending on your location and courier service.

Delivery to remote areas may take additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Triopicks may offer free shipping promotions on selected orders or products.

4. Order Confirmation

After placing your order, our team may contact you by phone or message to confirm your order and delivery details.

Orders with incorrect or incomplete information may be delayed or cancelled.

5. Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

6. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or circumstances beyond our control.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Triopicks Customer Support within 48 hours of delivery. Please provide your order number along with clear photos/videos of the product and packaging.

8. Address Changes

Please ensure that your delivery address and phone number are correct before placing your order. If you need to change your address after placing an order, contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

9. Failed Delivery

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses the parcel, additional delivery charges may apply for re-shipping.